Ace the ITIL® Foundation Exam with Liz Gallacher and Helen Morris's comprehensive study guide. This essential resource covers everything needed to confidently tackle the exam, equipping you with the knowledge and practice to succeed. Fully aligned with the current ITIL 4 syllabus, the guide clearly explains ITIL service management, the Service Value System, and the Service Value Chain. It delves into ITIL practices, the four dimensions of service management, and guiding principles. Benefit from in-depth reviews, learning aids, case studies, practice papers, and exercises designed to reinforce understanding. Maximize your exam preparation and gain the globally recognized ITIL Foundation certification.
Review ITIL 4 Foundation Exam Study Guide
Okay, let's talk about the ITIL 4 Foundation Exam Study Guide by Liz Gallacher and Helen Morris. My overall impression? It's a solid, if somewhat dry, resource that gets the job done. Several reviewers echoed my sentiment – it's effective for passing the exam, but don't expect a thrilling page-turner. Think of it like this: it's the reliable friend who might not be the life of the party, but consistently delivers on its promises.
For someone like me, already entrenched in the IT world for a while, the content felt a bit…basic. While that’s not necessarily a bad thing, I will admit that maintaining focus was a struggle at times. The book’s strength lies in its comprehensive coverage of the exam objectives. It systematically presents all the necessary concepts and principles, ensuring that you're well-prepared for the exam itself. Liz and Helen clearly know their stuff, organizing the material efficiently and thoroughly explaining the ITIL Service Value System, Service Value Chain, practices, dimensions, and guiding principles. This clear, concise language is a significant plus, especially when dealing with potentially complex IT management frameworks.
The structure of the book is commendable. The modular approach, covering each practice individually, makes it easy to digest the information in manageable chunks. The inclusion of study aids like case studies, practice papers, and learning exercises is incredibly valuable. These additions elevate the book beyond a simple textbook, transforming it into a truly interactive learning experience. One reviewer even pointed out the accuracy of the practice tests, which is crucial for successful exam preparation. This reinforced confidence, knowing that the practice material closely mirrored the actual exam format. This was a vital tool in my prep, even if I personally augmented it with online resources as some others suggested.
However, let's not shy away from the book's shortcomings. As several reviewers mentioned, the lack of engaging examples and visuals is a drawback. The concepts could have been presented more dynamically. More visual aids and real-world applications would have significantly improved understanding and retention. The end-of-chapter questions, while helpful, weren't always a perfect reflection of the actual exam questions. Thus, supplementing with additional practice tests, both from online sources and potentially other study guides, is a must. Don't rely solely on the book's provided tests.
Despite its dryness, the book's quality is undeniable. It's well-written and meticulously organized, providing an excellent foundation for understanding ITIL. Its value lies in its ability to prepare you thoroughly for the ITIL Foundation exam. While I found it a bit tedious at times, that ultimately reflects my personal preference and prior IT experience, not the book's inherent quality. If you're looking to ace the exam and gain a solid grasp of ITIL principles, this is definitely a book to consider. Just be prepared for a potentially monotonous journey—a journey that pays off significantly with exam success.
Information
- Dimensions: 7.5 x 0.71 x 9.25 inches
- Language: English
- Print length: 312
- Publication date: 2024
Book table of contents
- Introduction to ITIL 4
- Concepts of Service Management
- ITIL Guiding Principles
- Four Dimensions of Service Management
- The Service Value System and Service Value Chain
- Practices: Information Security Management, Relationship Management, Supplier Management, IT Asset Management
- Practices: Service Configuration Management, Release Management, Deployment Management; and Monitoring and Event Management
- Practices: Continual Improvement and Change Enablement
- Chapter 1
- Chapter 2
- Chapter 10
- Appendix
- Appendix B
- Appendix C
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